Loyal Retainers Privacy Policy


This privacy notice tells you about the information Loyal Retainers collects from you when you apply for advertised jobs via our job boards and website(s) or we source your details from legitimate and lawful channels such as CV databases and professional social media sites such as Linkedin. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

Loyal Retainers Ltd are an IT consultancy and recruitment agency specialising in helping organisations deliver their IT goals through providing a traditional consultancy model or recruitment for permanent and contract positions. We are committed to protecting the privacy of your personal data and summarise here our policy regarding the collection, use and transfer of your personal data, the security measures we employ to protect such data and your rights and choices regarding access or use of such data. Our business address is The Old Rectory, Great Lane, Shepton Beauchamp, Ilminster, Somerset, TA19 0LJ. You can contact us by post at the above address, by email at or by telephone on 01460 391986. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details provided above.

What personal data do we collect?

We collect a variety of personal data to process your application for a specific advertised job for a specific client. This data is processed on the lawful basis of legitimate interest and is stored on secure and highly confidential databases – see the section below on information storage. When you apply for a job with us online either via job boards or directly via our website, we ask you for your name, contact telephone number, email address, skype address and Curriculum Vitae. We may also collect your data, relating to a specific role, from CV databases or professional social media sites such as Linkedin.

On applying for a job, we may additionally ask for supplementary (non-sensitive) data relevant to the job application including, for example, employment history, qualifications, our interviewing process and your eligibility to work in the UK. We will collect information on our contact history with you and records of our interactions and interviews with you.

We may collect data from social profiles that are relevant to professional experience and qualifications and from profiles which are publicly accessible and from which there is a reasonable assumption that you will be contacted e.g. LinkedIn, GitHub. We do not collect data from personal social profiles e.g. Facebook. If we have collected your data from CV databases we will advise you within 2 weeks of us assessing your data that we are interested in you making a formal application for a role. We will only process your data from CV databases once we have your explicit consent to do so.

Why do we collect this information?

We will only use your information to verify your suitability for the job you have applied for and with your explicit consent (a) send your CV to the clients relevant to the job application and (b) to keep your CV and contact information for the duration of the placement process. See the section below on how long we keep your data.

During your job application, we will also send you acknowledgements via email and we may use your telephone number or email to contact you regarding your job application. We require this information to process your application for the job role.

What do we do with your information?

 By applying for a job through Loyal Retainers, acting as an agency on behalf of our clients, you are indicating your willingness to have your information stored by Loyal Retainers and accessed by its staff and associates. We may share your information with our clients for the job which you have applied for but no representation is made on your behalf without your express permission to share your personal data with them.

Your information is stored in: –

  • Our Application Tracking System (ATS) which is only accessible by Loyal Retainers staff or associates and which is hosted in the US and is certified to the EU-US Privacy Shield (which demonstrates effective safeguards of your information). The Privacy policy of our ATS System “Workable” is here.
  • Our E-mail and file storage system (Office 365) which is based in the EU and which demonstrates effective safeguards of your information.

We only use your data for recruitment purpose only. We do not use the information you provide to make any automated decisions that might affect you. We only pass your data onto the client relevant to your job application and we do not pass your personal data onto any third party.

How long do we keep your information for?

We commit to contact job applicants within thirty days of their application. We keep your information for 1 Year after applying for a job with us. Your personal information associated with the job application will then be removed. With your explicit consent we may also keep your information for roles that may come up in the future, If you are willing to consent then we may keep your information on file for 3 years.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate or incomplete. You can ask for your data to be removed entirely from our systems.

We do not generally collect sensitive data, but if we are instructed by the client to lawfully collect this information will ask for your explicit consent and we will provide you with clear instructions on how to withdraw your consent should you wish to do so.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

If you do not wish to hold any data on you or would prefer that we didn’t not contact you for any reason please click on the link in the application confirmation email your received from Loyal Retainers informing you we are processing your data or alternatively submit a request by email, post or telephone, using the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at or write to them at:

Information Commissioner’s Office

Wycliffe House

Water Lane




Contact forms

This website uses contact forms to allow you to submit emails to us. When doing so you will need to accept a checkbox that agrees to use storing your email and information in our email servers.

Changes to the policy

Loyal Retainers Ltd will update this privacy policy as required. If changes to our policy do occur, they will be posted on Loyal Retainers Ltd website so that those affected are always aware of the type of information collected, how the information may be used, and under what circumstances and to whom it may be disclosed by Loyal Retainers Ltd.

Cookie policy

What are ‘cookies’?

‘Cookies’ are small text files that are stored by the browser on your computer or mobile phone. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Websites are able to read from and write to these files, allowing them recognise user preferences or return visitors. Cookies are the tools that give websites a sense of memory, allowing them to recognize one user’s website visit from another. For example, this site uses cookies to count the number of visitors to our site. Our cookies do not hold any information that could identify you personally (name, address etc.). Each web domain can only access cookies stored by that specific web domain, meaning that only the Loyal Retainers servers can access the cookies set by the Loyal Retainers domain.

Note that Browser Cookies are not software, they are not programs, they cannot carry viruses and they cannot install any kind of malware on the host computer. Logs are another way that we collect information about web site traffic. The data collected are anonymised data based on IP addresses and do not contain any individual information.

Use of cookies on this site

Some cookies used on Loyal Retainers are either technically necessary for the web site to operate or necessary from a marketing perspective to know how our web site performs. We don’t ask our visitors to consent to these cookies.

None of these cookies collect any individual data about our visitors. They are only anonymised data.

Other cookies enable us to remember our visitor preferences. We ask our visitors to consent to these before they activate the “remember me” facility


Third party cookies used on

YouTube and other video services

Some videos on are served from YouTube. YouTube also uses cookies to collect information. Cookies can be used to store data about the user’s computer or the user watching a video. YouTube uses cookies to help maintain the integrity of video statistics, prevent fraud and to improve the website experience, among other things. YouTube uses cookies on both and on videos embedded from

To learn more about YouTube’s privacy practices and the cookies that it uses, please visit

We may from time-to-time embed videos from other sources (e.g. news websites). These additional services may use cookies to report on usage.


This website uses Google Analytics to provide our analytics and reporting services so we can estimate our traffic and website performance.

This requires three Google Analytics cookies.

You can opt-out of Google Analytics data collection with the Google Analytics Opt-out Browser Add-on.

This website uses three cookies from Google Analytics and are listed below.

_gid – Google Analytics

_ga – Google Analytics

_gat – Google Analytics

How to refuse the use of cookies

Opting out of cookies set by our traffic management software

Other opt-out options

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following link may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

Follow the following link for instructions on removing cookies from your Loyal Retainers Ltd for each particular browser

Useful links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Additional information

How we protect your data

We ensure your data is secure at all times and processed over a secure connection. Always look for the padlock in the browser address bar to check if an SSL certificate is installed.

We only load our website over https only avoiding insecure connections.

What data breach procedures we have in place

If there is a data breach we commit to abiding by the GDPR regulations for informing those affected within 72 hours.

What third parties we receive data from

We receive data from Google Analytics that helps us determine the best performing content, times of the day etc, however, we do not collect any personal or private information. Everything is anonymized and gives us a holistic view instead of data on individuals.

Use of External Links

This website may contain links to different websites.

We cannot guarantee the accuracy of the information found at any external sites.

Any information on external websites we link to cannot be considered an endorsement by us.

Policy Changes

We reserve the right to update the privacy policy at any time with or without prior notice.

However, be assured that if the privacy policy changes in the future, we will not use the personal info you submitted to us under this policy in a way that is materially inconsistent with the existing version, without your prior consent.

Loyal Retainers Ltd  May 2018


If you would like to find out more or follow us on social media then please click the relevant link below.